Terms of Service

Last Updated: January 31, 2026

Welcome to Found Memory Artifacts. By placing an order or using our website, you agree to these Terms of Service. Since 1998, we have been creating heirloom-quality keepsakes with the utmost care and professionalism, and these terms help ensure a positive experience for everyone.

1. Acceptance of Terms

By accessing or using the Found Memory Artifacts website (foundmemoryartifacts.com) and placing orders for our products, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Products and Services

Found Memory Artifacts creates custom, personalized keepsake products designed to preserve memories for generations. Our products include:

  • Message in a Bottle keepsakes with custom messages
  • Personalized memory preservation items
  • Custom engraved and printed keepsakes
  • Other memory artifact products as listed on our website

All products are made to order based on your personalization specifications. Product descriptions, images, and specifications are provided for general information and may vary slightly from the finished product due to the handcrafted nature of our work.

3. Order Placement and Acceptance

When you place an order with us:

  • You are making an offer to purchase the product(s) subject to these Terms
  • Your order is accepted when we send you an order confirmation email
  • We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity
  • If your order is canceled after payment, we will issue a full refund

4. Pricing and Payment

  • All prices are listed in U.S. Dollars and are subject to change without notice
  • We strive for pricing accuracy but reserve the right to correct any pricing errors
  • Payment is required at the time of order placement
  • We accept major credit cards and other payment methods as displayed at checkout
  • Shipping costs are calculated based on your location and selected shipping method
  • You are responsible for any applicable sales tax or customs duties

5. Personalization and Content

When providing personalization content for your keepsake:

  • You warrant that you have the right to use any text, names, dates, or content you provide
  • You are responsible for proofreading your personalization before submitting your order
  • We will reproduce your personalization exactly as provided, including any spelling or grammatical errors
  • We reserve the right to refuse personalization that is offensive, illegal, defamatory, or violates intellectual property rights
  • Character limits and formatting restrictions apply as specified for each product
  • Once production begins, personalization cannot be changed

6. Production and Delivery Time

  • Estimated production times are provided for each product and begin after order confirmation
  • Production times do not include shipping time
  • During peak seasons (holidays), production times may be extended
  • We will notify you if there are delays beyond the estimated production time
  • Delivery dates are estimates and not guaranteed unless explicitly stated

7. Shipping and Risk of Loss

  • We ship via FedEx and other reputable carriers
  • You are responsible for providing an accurate shipping address
  • Risk of loss and title pass to you upon delivery to the carrier
  • We are not responsible for delays caused by the shipping carrier
  • Additional fees may apply for expedited shipping or special delivery requests
  • International orders may be subject to customs delays and duties (customer’s responsibility)

8. Returns, Refunds, and Cancellations

Please refer to our detailed Refund & Return Policy for complete information. Key points:

  • Custom personalized products are final sale and generally not eligible for return
  • Defective or damaged products will be replaced at no charge
  • Order cancellations may be accepted before production begins
  • Errors in personalization due to our mistake will be corrected free of charge

9. Product Quality and Warranty

  • We guarantee that our products are made with high-quality materials and craftsmanship
  • Products are warranted against defects in materials and workmanship for 90 days from delivery
  • This warranty does not cover damage from misuse, accidents, or normal wear and tear
  • To claim warranty service, contact us with your order number and photos of the defect
  • Our sole obligation under this warranty is to repair or replace the defective product

10. Intellectual Property

  • All content on this website, including text, images, logos, and designs, is owned by Found Memory Artifacts or its licensors
  • You may not reproduce, distribute, modify, or create derivative works without our written permission
  • Product designs and templates remain our intellectual property
  • You retain ownership of your personalization content but grant us a license to use it for creating your keepsake

11. Website Use and Restrictions

You agree not to:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Transmit viruses, malware, or harmful code
  • Scrape, data mine, or harvest information from the website
  • Impersonate any person or entity
  • Interfere with the proper functioning of the website

12. User Accounts

If you create an account on our website:

  • You are responsible for maintaining the confidentiality of your account credentials
  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorized use
  • We reserve the right to terminate accounts that violate these Terms

13. Limitation of Liability

To the fullest extent permitted by law:

  • Our total liability for any claim related to our products or services shall not exceed the amount you paid for the product
  • We are not liable for indirect, incidental, consequential, or punitive damages
  • We are not liable for delays or failures due to circumstances beyond our control (force majeure)
  • Some jurisdictions do not allow limitation of certain damages, so these limitations may not apply to you

14. Indemnification

You agree to indemnify and hold Found Memory Artifacts harmless from any claims, damages, or expenses arising from:

  • Your violation of these Terms
  • Your personalization content or use of our products
  • Your violation of any third-party rights

15. Dispute Resolution

  • These Terms are governed by the laws of [Your State], United States, without regard to conflict of law provisions
  • Any disputes shall be resolved in the courts of [Your County], [Your State]
  • We encourage you to contact us first to resolve any concerns informally

16. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

17. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website with an updated “Last Updated” date. Your continued use of our website or services after changes constitutes acceptance of the new Terms.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Found Memory Artifacts regarding your use of our website and purchase of our products.

20. Contact Information

If you have questions about these Terms of Service, please contact us:

Found Memory Artifacts
Email: kcmib@bottlemeamessage.com

Thank you for choosing Found Memory Artifacts to preserve your most precious memories. We look forward to creating an heirloom-quality keepsake that will be treasured for generations.