Privacy Policy

Last Updated: January 31, 2026

At Found Memory Artifacts, we understand that your memories are deeply personal. Since 1998, we have been honored to preserve your most treasured moments, and we take the protection of your personal information as seriously as we take the creation of your keepsakes.

Information We Collect

When you place an order with Found Memory Artifacts, we collect the following information:

  • Contact Information: Name, email address, phone number, and shipping address
  • Payment Information: Credit card details processed securely through our payment processor
  • Personalization Content: Messages, names, dates, and any custom text you provide for your keepsake
  • Order History: Records of your purchases and interactions with our customer service
  • Technical Information: IP address, browser type, and device information for security and site improvement

How We Use Your Information

We use your personal information exclusively for the following purposes:

  • Creating and personalizing your custom keepsake products
  • Processing and fulfilling your orders
  • Communicating with you about your order status and delivery
  • Providing customer service and support
  • Improving our products, services, and website experience
  • Sending occasional updates about new products (with your consent)
  • Preventing fraud and maintaining security

How We Protect Your Information

Your trust is the foundation of our business. We employ industry-standard security measures to protect your personal information:

  • SSL encryption for all data transmission
  • Secure payment processing through PCI-compliant payment processors
  • Restricted access to personal information on a need-to-know basis
  • Regular security audits and updates
  • Secure storage of personalization content during the production process

Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or share your personal information with third parties for their marketing purposes. We only share information with:

  • Service Providers: Trusted partners who assist with order fulfillment, payment processing, and shipping (e.g., FedEx)
  • Legal Requirements: When required by law, subpoena, or other legal process
  • Business Protection: To protect our rights, property, or safety, or that of our customers

All third-party service providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.

Your Personalization Content

The messages and personalization you provide are used exclusively to create your custom keepsake. We:

  • Review content only to ensure production quality and appropriateness
  • Securely store personalization data during the production process
  • Delete or anonymize personalization content after order completion unless you request otherwise
  • Never share your personal messages with third parties

Cookies and Tracking

Our website uses cookies to enhance your shopping experience:

  • Essential Cookies: Required for shopping cart functionality and checkout
  • Analytics Cookies: Help us understand how visitors use our site to improve it
  • Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser, though disabling certain cookies may affect site functionality.

Marketing Communications

With your consent, we may send you occasional emails about:

  • New product launches
  • Special offers and promotions
  • Inspiration for creating meaningful keepsakes

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly. Transactional emails (order confirmations, shipping updates) will continue as they are essential to your order.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request corrections to inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Opt-Out: Unsubscribe from marketing communications
  • Data Portability: Request your data in a portable format

To exercise any of these rights, please contact us at privacy@foundmemoryartifacts.com

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, accounting, or reporting requirements
  • Resolve disputes and enforce our agreements

Personalization content is typically deleted or anonymized 90 days after order completion unless you request otherwise.

International Customers

If you are ordering from outside the United States, please note that your information will be transferred to and processed in the United States, where our servers and operations are located. By using our services, you consent to this transfer.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Updating the “Last Updated” date
  • Sending an email notification for material changes (if you have an account with us)

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Found Memory Artifacts
Email: kcmib@bottlemeamessage.com

At Found Memory Artifacts, your trust is our most precious asset. We are committed to protecting your privacy while helping you preserve your most treasured memories for generations to come.